{"id":853,"date":"2022-03-31T16:17:29","date_gmt":"2022-03-31T15:17:29","guid":{"rendered":"https:\/\/puzzlr.dk\/?page_id=853"},"modified":"2024-05-03T21:29:54","modified_gmt":"2024-05-03T19:29:54","slug":"faq","status":"publish","type":"page","link":"https:\/\/shop.puzzlr.dk\/da\/faq\/","title":{"rendered":"Ofte Stillede Sp\u00f8rgsm\u00e5l"},"content":{"rendered":"

Leveringstid inden for Danmark
<\/strong>1-2 dage*<\/p>\n\n\n\n

*PostNord og GLS pakker hentes dagligt; dao bliver hentet 3 gange om ugen, hvilket kan medf\u00f8re at leveringstiden kan tage l\u00e6ngere end 2 dage fra bestillingsdatoen.

Local pickup\/delivery can be arranged for outside of business hours – please write support@puzzlr.dk<\/a> if you would like to book a pickup around 2500 Valby, Denmark and I will reply with available times. I am also willing to deliver within biking distance if I have time. \ud83d\ude42<\/p>\n\n\n\n

Special orders:<\/strong>
Disney Pintoo puzzles are not licensed in Europe, so I am unable to import these. Pintoo’s catalogue also includes discontinued puzzles that are no longer available for order. Otherwise, https:\/\/puzzle.pintoo.com\/trade-and-wholesale<\/a> has Pintoo’s catalogue and special requests are welcome. These will be ordered from Pintoo at the next opportunity and will take at least 3 months to fulfill. No deposits required. Just write support@puzzlr.dk and I’ll be sure to keep you updated.<\/p>\n\n\n\n

Processing times for orders:<\/strong>
I have consolidated my Danish stock to one location, and am now the only employee. I prepare packages as soon as possible (usually same-day) and take them to the nearest post-shop during their opening hours (same-day if possible, the following day at the latest). I also have a full-time job elsewhere so the webshop activities occur mainly outside of business hours. To make up for the inconvenience, I like to throw in little gifts. Also, especially since I have limited inventory space, so I take every opportunity to offload products. \ud83d\ude09<\/p>\n\n\n\n

Return policy:<\/strong>
Free returns within 30 days from delivery. Just write support@puzzlr.dk<\/a> with your order number and I will send you a return label. Your refund will be issued as soon as I receive the product back.<\/p>\n\n\n\n

Defects and missing pieces:<\/strong>
Your options are:
– A replacement that I order from Pintoo. They ship the replacement directly to you from Taiwan. The replacement pieces that I have seen come as an assembled puzzle, no box. That way, they are sure to get you the piece you’re missing without you having to identify the specific piece.
– Return the product for reimbursement. I will send you a shipping label.<\/p>\n\n\n\n

Write support@puzzlr.dk<\/a> with your preferred resolution and a picture of the defect.
<\/p>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

Delivery times within Denmark:All carriers 1-2 days* *PostNord and GLS packages are picked up daily; dao pickup occurs 3 times a week, so delivery can take more than 2 days from order date. Local pickup\/delivery can be arranged for outside of business hours – please write support@puzzlr.dk if you would like to book a pickup […]<\/p>\n","protected":false},"author":18,"featured_media":0,"parent":0,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-853","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shop.puzzlr.dk\/da\/wp-json\/wp\/v2\/pages\/853","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.puzzlr.dk\/da\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.puzzlr.dk\/da\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.puzzlr.dk\/da\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.puzzlr.dk\/da\/wp-json\/wp\/v2\/comments?post=853"}],"version-history":[{"count":4,"href":"https:\/\/shop.puzzlr.dk\/da\/wp-json\/wp\/v2\/pages\/853\/revisions"}],"predecessor-version":[{"id":2663,"href":"https:\/\/shop.puzzlr.dk\/da\/wp-json\/wp\/v2\/pages\/853\/revisions\/2663"}],"wp:attachment":[{"href":"https:\/\/shop.puzzlr.dk\/da\/wp-json\/wp\/v2\/media?parent=853"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}